Parts Replacement
A replacement is the process of replacing a faulty part on an AeroCUBE with a spare part from the farm's inventory.
A replacement can only be authorized after a Helpdesk ticket has been created and diagnostics have confirmed that the part needs to be replaced.
Parts and Inventory
When a replacement part is installed on an AeroCUBE, the part is automatically removed from the farm's inventory. AeroCARE records the part as installed on that AeroCUBE, keeping the inventory and equipment records accurate.
AeroCARE tracks all parts installed on each AeroCUBE as well as all parts in inventory. The quantity of each part is always tracked. For serialized parts, the serial number is also tracked.
Replacement Visibility
Each user can only see the farms and replacements assigned to their profile. To request access to additional farms, contact IAS Products.
Cost Responsibility
If a part fails due to the actions of the farm operator, the cost of the replacement part and the labor to replace it is the responsibility of the farm. IAS will advise if this applies when authorizing the replacement.
Diagnostics
Diagnostics must be completed before a replacement can be authorized. The purpose of diagnostics is to confirm that the part needs to be replaced. The issue may have a simple solution that does not require a replacement, such as a loose connection. Only when diagnostics confirm that the part must be replaced will IAS authorize the replacement.
Replacement Overview
The table below describes the different statuses of a replacement and the action required at each status.
Status | Description | Farm Action |
|---|---|---|
Not Authorized | IAS has not authorized the replacement. | Continue diagnostics with IAS. |
Awaiting Farm Installation | The replacement has been authorized. | Record the installation. |
Awaiting IAS Verification | The installation record has been submitted. | No action required. |
Correction Required | IAS has returned the record with a reason. | Correct the record and resubmit. |
Verified | IAS has verified the installation. | No action required. |
Closed | The replacement is complete. | No action required. |
Recording an Installation
When IAS has authorized the replacement, a Record Installation button will appear on the Helpdesk ticket.
Select Record Installation to open the replacement record and enter the installation details. Once the installation has been submitted, the Helpdesk ticket will show a link to the replacement record.
The replacement authorization specifies the part to be replaced. If the part is serialized, select the serial number of the part to be installed from the farm's inventory.
The following details are displayed on the form for reference. They are set by IAS and cannot be changed.
Authorized part and quantity
Affected equipment and farm location
Replacement reason and IAS notes
Instructions for the removed part
Installation Record
Enter the installation details for each field listed below.
Field | Description |
|---|---|
Installation Date | The date the installation was completed. |
Installed By | The name of the person who performed the installation. |
Installation Notes | Any notes about the installation. |
Parts Installed
For each replacement part, select the inventory location where the part was stored and the serial number if the part is serialized.
Field | Description |
|---|---|
Inventory Location | The storage location where the replacement part was taken from. |
Serial # Installed | The serial number of the replacement part, if applicable. |
Parts Removed
AeroCARE automatically identifies the part that was removed based on the equipment record. If the part is serialized, confirm the serial number of the part that was removed.
Field | Description |
|---|---|
Serial # Removed | The serial number of the part that was removed, if applicable. |
Labor
The time taken to complete the installation must be recorded. Add one line per operator who performed the work.
Field | Description |
|---|---|
Date | The date the work was done. |
Source | Select Farm, IAS, or Triton. |
Company | The company of the operator. |
Operator | The name of the operator. |
Job Type | The type of work performed. |
Hours | The number of hours worked. |
Description | Any additional notes. |
Attachments
Up to 10 photos or PDF files can be attached. Each file must be 10 MB or less.
Select Complete Replacement when all fields have been filled in.
Correction Required
If IAS returns the record with corrections needed, the status will change to Correction Required. Open the replacement record, review the reason provided by IAS, make the necessary corrections, and resubmit.
Failed Part
The authorization details will state whether the failed part must be kept at the farm or returned to IAS. Read the authorization notes before removing or discarding the failed part.